Ease of Use
VMI is committed to making the easiest-to-use wheelchair vans in the mobility industry. How do we do that? For starters, VMI’s dedication to ease-of-use extends beyond its products. By conducting extensive end-user research, we gain a deep understanding of the needs of wheelchair users and their caregivers.
We also have a Customer Advocate Center to provide answers to any questions customers have about wheelchair-accessible vehicles. If we cannot provide assistance, we’ll direct you to someone who can. Our specially-trained Veteran Advocates, for example, help U.S. military veterans understand and use their VA mobility benefits to get into a wheelchair-accessible vehicle sooner. In some cases, our veteran advocates can help veterans obtain a VMI wheelchair van for little or no out-of-pocket cost.
Along with understanding and meeting the service needs of our customers, we make easy-to-use products — and the NorthstarTM in-floor ramp system is the key ingredient. We first introduced the in-floor ramp in 1993, and competitors have tried to replicate it for years without success.
VMI holds multiple patents on the Northstar in-floor ramp system, which offers the following benefits for industry-best ease of use:
- More room for wheelchair maneuverability (no ramp in cabin)
- Safe exit for passengers on the passenger side at any time
- Greater ramp width than most fold-out ramps to better accommodate wide power chairs
- 800-lb capacity, aluminum honeycomb ramp to support users of any size
- No interference with factory front passenger seat
- Easy access to door handles and switches
- A ramp that stows under the floor to maintain a clean vehicle interior
In addition to creating the Northstar ramp system, VMI has doubled-down on our commitment to ease-of-use by introducing our Access360TM conversions in 2012. The Access360 offers more headroom, floor length and interior space than any other mobility minivan for maximum wheelchair maneuverability.